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Stitch Ministry Delivery Charges
NO P.O. BOX ADDRESSES
PLEASE NOTE THAT WE CANNOT DELIVER TO A PO BOX ADDRESS AS ALL PARCELS ARE DELIVERED USING TRACK AND TRACE FOR SECURITY AND THEREFORE NEED TO BE SIGNED BY THE RECEIVER.
Country: | Total weight: | Cost NZD: | Approx Delivery Time (with | |||
New Zealand | Flat rate NZ wide | $6.50 | 3 - 5 working days | |||
Australia | Per 1 kg (approx 2 garments) | $25.00 | 5 working days | |||
UK, Europe, USA | Per 1 kg (approx 2 garments) | $45.00 | 7 - 10 workings days |
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Stitch Ministry Return Policy
If you are not satisfied with your purchase, we will gladly issue a refund or exchange it for another item for up to 14 days after the purchase date. All products must not have been used, worn, washed or damaged.Please note that we will not be liable for return shipping costs but we will meet the cost of shipping any replacements using our courier provider.
Credits
Credits will only be issued for products that have not been used, worn, washed or damaged. You can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product.
You will be refunded the shipping cost if the return is a result of a manufacturing error or a shipping error on our part.
Returning an Item:
Here are the basic steps for returning an item:
| - | Please refer to the insert in your package for return information |
| - | Pack the item securely in the original packaging, if possible. |
| - | Enclose the original packing slip with the item. Be sure to keep a copy of the packing slip for your records. |
| - | All products must be returned in good condition, in original packaging (whenever possible), and with all paperwork, and accessories to insure full credit. |
| - | All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. |
If you cannot send your packing slip, please include your order number, billing name, and address with the item.
Ship the return package to:
Stitch Ministry Limited
42a Galway St
PO Box 13-953
Onehunga
Auckland
NZ
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Frequently Asked Questions
What credit cards do you accept?Visa, Mastercard
I don't have a credit card. Can I pay by cheque or direct credit?
Credit card is the only way that you can pay using our online store. If you dont have a credit card then decide on the garment(s), including size and colour, that you wish to purchase and phone or email us. We will supply you with either our bank account details or the postal address to send a cheque. We will then dispatch the item(s) once your payment has been processed.
Do you accept phone orders?
Yes. If you would like to place an order by telephone then please contact our retail store on +64 9 622 2242.
Can I get my order sent to a PO Box?
No. Because we only deliver using a track and trace courier service (to ensure you recieve your purchase) you must provide an address where someone will be to collect the package.
What do I do if my order is overdue?
Please send an email to our retail store and let us know. For the address click here All goods are sent by track and trace courier so we will track and trace it!
What do I do if the garment doesn't fit, is not what I ordered or if I want to return it?
We offer a full refund if you are not happy. See our refund policy via the main shop page for more details or click here
What are your delivery charges?
$6.50 within NZ. See the delivery section via the main shop page for more details about outside of NZ or click here
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